bdg 33 Privacy Policy

The company operating the bdg 33 website (https://bdg-33.cam) places the highest importance on the privacy of its members. The terms set out in this privacy policy apply to all bdg 33 services, websites, mobile applications, and related digital platforms.

This policy has been prepared specifically for users in Bangladesh and forms an integral part of the bdg 33 Terms and Conditions. By registering on our platform or beginning to use our services, you are considered to have read and agreed to the terms of this privacy policy.

This policy applies only to bdg 33's own services. bdg 33 is not responsible for the privacy practices of third-party websites or services.

bdg 33 collects only the information necessary for the smooth operation of its services. The types of data collected are described in detail below.

2.1 Registration and Identity Information

The following information is collected from you when creating an account:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi National ID card or passport number (for verification purposes)
• Your chosen username and password (stored in encrypted form)

2.2 Financial Information

We collect limited payment-related information to process deposits and withdrawals. When transactions are made via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant mobile number or account details are retained for verification and transaction records. Full card numbers or bank login credentials are never stored on our servers.

2.3 Technical and Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Login time, session duration, and gaming activity logs
• Pages visited on the platform and click patterns

2.4 Information from Communications

If you contact our support team via live chat or email, records of those conversations are retained to improve service quality and assist with account-related matters.

bdg 33 uses collected data only for the following legitimate purposes. Any misuse or unauthorised use of data is a clear violation of our policy.

3.1 Account Management and Identity Verification

Confirming the identity of each member and keeping accounts secure is our primary responsibility. We use your registration information for login verification, password recovery, and preventing unauthorised access to accounts.

3.2 Transaction Processing

Your payment information is used to complete deposits and withdrawals without disruption, to maintain a transaction history, and to resolve financial disputes.

3.3 Determining Eligibility for Promotions and Bonuses

Applicable bonuses and promotional offers are determined based on your account activity and deposit history. For example, your registered date of birth is used for special birthday gifts.

3.4 Platform Improvement and Security

By analysing user behaviour and feedback, we improve the platform experience, detect fraud and unauthorised activity, and strengthen overall security measures.

3.5 Communication and Support

We use your email address and mobile number to send important account notifications, security alerts, and support-related information.

bdg 33 adopts industry-standard technical and organisational measures to protect user data. Every data transfer on our platform is carried out through SSL (Secure Sockets Layer) encryption.

4.1 Encryption and Data Protection

• All personal information is stored in encrypted form
• Passwords are never stored as plain text — they are kept only in hashed form
• Financial transaction data is transmitted through secure channels via the payment gateway
• Servers undergo regular security checks and updates

4.2 Data Retention Period

Data for active accounts is retained for the duration of the account. Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period in accordance with applicable laws and regulations.

4.3 Internal Access Controls

Only authorised bdg 33 staff may access user data, and only for necessary reasons. This access is logged and reviewed regularly.

bdg 33 does not sell user data to any third party. However, certain data may be shared with trusted partners where necessary to provide services.

5.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, Rocket, Upay, and related banking services is shared with the relevant payment platform. Each of these services operates under its own privacy policy.

5.2 Technology and Infrastructure Partners

We work with trusted technology partners for game providers, security analysis, and server services. These partners are bound by strict confidentiality agreements.

5.3 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a law enforcement authority under applicable Bangladeshi law. In such cases, we provide only the information that has been requested and is necessary.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. In such circumstances, the new operating entity will be obliged to comply with the terms of this policy.

bdg 33 uses cookies and similar technologies to improve platform functionality and the user experience.

6.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and for the platform's core functions — they cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.
• Analytical Cookies: Collect aggregate statistics to understand how the platform is being used.

6.2 Cookie Controls

You can block or delete non-essential cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.

6.3 Web Beacons and Local Storage

Alongside cookies, we use local storage and session storage technologies that temporarily hold information during a user's session. This information is automatically deleted when the session ends.

Every registered member of bdg 33 has certain fundamental rights regarding their own data.

7.1 Right to View and Correct Information

You can access your account at any time to view your profile information and correct it if needed. To change verified details such as your name, mobile number, or date of birth, you will need to contact the support team.

7.2 Right to Request Data Deletion

You may request that your account be closed. However, we are obliged to retain certain data for a specified period due to legal requirements and any ongoing transactions or disputes.

7.3 Right to Object to Processing

If you object to marketing communications or certain types of data processing, you can contact our support team to have the appropriate action taken.

7.4 Right to Lodge a Complaint

If you have a privacy-related complaint, please notify our support team directly. We are committed to resolving your complaint within a reasonable time.

The account verification process (KYC — Know Your Customer) at bdg 33 is essential for member security. As part of this process, you may be required to submit identity and address documents.

8.1 Documents Required for Verification

• Scanned copy of National ID card (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Proof of ownership of the payment method (where applicable)

8.2 Confidentiality of Documents

All documents submitted for verification are stored on encrypted servers and can only be accessed by authorised members of the verification team. These documents are not shared with third parties, except where required by law.

8.3 Verification Rejection

If your submitted documents are not acceptable for any reason, we will notify you by email or live chat and clearly explain what needs to be corrected.

All bdg 33 services are intended solely for individuals aged 21 or over. Collecting or processing data from minors is a strict violation of our policy.

9.1 Age Verification

Age is verified by collecting the date of birth at registration. We also confirm age through a government-issued ID during the KYC process. If a minor's details are found in any account, that account will be closed immediately and all associated data will be deleted.

9.2 Information for Parents

If a parent believes that their minor child has registered on our platform, they are requested to notify our support team immediately. We will investigate promptly and take the necessary steps.

bdg 33 reserves the right to update this privacy policy from time to time in line with changes in the scope of services, technology, or legal requirements.

10.1 Notice of Changes

If significant changes are made to this policy, we will send a notification to the registered email address and clearly display the updated date at the top of the page. Continued use of the platform after any changes constitutes acceptance of the new policy.

10.2 Contact Methods

For any questions, concerns, or requests regarding this privacy policy, please contact the bdg 33 support team:

• 24/7 Live Chat: directly from the platform
• Email: [email protected]

Our support team is able to assist in both Bengali and English.

10.3 Related Policies & Information

Alongside this privacy policy, you can read our About Us page to learn more about bdg 33. Our Frequently Asked Questions section will also be helpful for answers to common questions.